Achieving more together towards a safer South Wales

Making a complaint

Is your complaint regarding a community issue such as parking?

Please call 101 to raise your concerns regarding issues in your community.

Alternatively you can speak to your local officer.

Is your complaint against an officer or member of police staff?

The South Wales Police Professional Standards Department is responsible for dealing with complaints about police officers (below the rank of Chief Constable) and police staff from the public and colleagues, and investigating misconduct within the force.

Is your complaint against the Chief Constable?

The Police and Crime Commissioner is responsible for investigating complaints against the Chief Constable of South Wales Police, Peter Vaughan.

Is your complaint against the Police and Crime Commissioner?

The Police and Crime Panel is responsible for considering complaints against the Police and Crime  Commissioner (and Deputy). The Panel will deal with any low-level complaints, with any serious problems referred to the Independent Police Complaints Commission. To submit a complaint against the Police and Crime Commissioner, please contact the Panel directly at:

Merthyr Tydfil County Borough Council
Civic Centre
Castle Street
Merthyr Tydfil
CF47 8AN

The Commissioner has a duty to detail the number of complaints or conduct issues that have been brought to his attention by the Police and Crime Panel.

Is your complaint against the Police and Crime Commissioner’s Team?

The Police and Crime Commissioner is responsible for investigating complaints against members of his team.

Is your complaint against Police and Crime Panel?

The Public Services Ombudsman for Wales is responsible to investigating complaints against the Police and Crime Panel. Their contact details are as follows:

Public Services Ombudsman for Wales
1 Fford yr Hen Gae
Pencoed
CF35 5LJ

Tel: 0300 790 0203

Fax: 01656 641 199

Website www.ombudsman-wales.org.uk

If you would like to say thank you for a good service, please complete our online form or call us on 101 

MENU